For the record, I finally received a package of restore-DVDs from Mozy's internet-based backup service this week. Let's see, my hard drive crashed in January...
My files and computing-life returned to normal about a week ago, anyway, so this is useless. Also, I had informed Mozy three times to cancel my DVD order. Soon I'll find out if I was charged for that.
Certainly, it should have been obvious to me that the speed of the remote restore function is more imporant than the speed and ease-of-use of the backup function.
So, what services should a remote-backup company offer their customers? Corporate users are a weird niche, right? Big firms have IT groups and plenty of backup-drive space and take care of it on their own. Smaller shops presumably also have in-house backups, but there's some comfort (or perceived immediacy) in having one's backup under personal control and validation. But our IT budgets are correspondingly smaller.
In my perfect world, I'd want rapid response to HD failure in the form of an overnght FedEx package of CDs or DVDs that contain two things: (1) plain-vanilla documents and settings, and (2) an image of the hard drive so that I can - ZZZAP! - magically make a new HD act like my old HD. For "free," i.e., the subscription includes credits for N no-fee restore mailings per year. Sure, Mozy offers real-time drag-and-drop access to one's files, but I don't need that. (Other folks might, though - a co-worker likes the ability to access one's files from any machine.)
What to charge for that insta-restore FedEx service?
Anyhow. Enough of this rambling. But the executives at remote-backup services are listening, as evidenced by a thoughtful e-mail I received from the CEO of a Mozy competitor.